Which sounds better:
- A perfectly cooked filet mignon, or:
- 40 half-frozen chicken nuggets?
Feel free to substitute your own equivalent example of quality vs. quantity. You’re smart people. You get the idea.
At the risk of generalizing, it’s not a stretch to say that our culture has developed an obsession with more. We buy in bulk. We supersize. We equate volume with value.
But all of that comes at a cost, and that cost is often quality.
You might think of yourself as comparatively immune to the “volume” trap. On a personal level, perhaps you like nice things, and you’re willing to pay a premium for high quality. You shudder at the idea of 40 half-frozen chicken nuggets.
But even the most quality-oriented people can slip into the trap without realizing it. Especially when it comes to business. That’s because the bottom line is right there in black and white (hopefully not very much red). It’s staring you in the face, urging you to operate as efficiently as possible and save money wherever you can.
Staffing is one area that trips up many business owners. It’s human nature to think that “rears in chairs” translates to maximum coverage. It’s easy to associate part-time work with partial commitment and partial effort. The truth: Staffing is one area in which investing in quality over quantity is most important.
It’s one thing if you need to cover certain hours (think: call centers or small businesses with cashiers or direct service employees). But you’d be surprised how many roles can be managed more efficiently in a shorter amount of time by more experienced, more qualified, more capable people.
What if you’ve been paying for 40 hours per week (plus benefits) for someone who barely ticks the job requirement boxes when you could get better results in a fraction of the time with a total rock star?
We hear all the time from people who think they can’t afford top talent. But if you don’t have to hold someone’s hand, correct constant mistakes, or micromanage, think how much more efficient that role could be. And that’s not even tapping into the astronomical costs associated with training, re-training, turnover, missed work, etc. that comes from settling for a less qualified, less reliable team member.
Invest in your team. But invest wisely. Think outside the rears-in-chairs box. Treat yourself to quality. In most cases, you’ll end up saving money—and you’ll definitely save more than a few headaches. Let us know if we can help.